We will accept returns or exchange within 30 days after you received your order in the following conditions:
- Customers are responsible for paying return shipping and handling fees. If a customer is exchanging their product, they are also responsible for paying the shipment costs in both directions.
- The product(s) is in it's original packaging, no visible signs of damage, no cut wires or exposed wires, no writing or markings to packaging or product. Below is a collection of photos that shows an ACCEPTABLE return and the other shows an UNACCEPTABLE return. If a product is deemed unacceptable, we will not accept the refund.
- Refunds or exchanges will not be issued or allowed after 30 days of the original received date as per the courier tracking information.
- Shipping fees are non-refundable.
- Some items may be special order and are non-refundable or have a 20% restocking fee.
If a return is approved, send the products to our warehouse:
5336 - 1A Street SW
Calgary, Alberta, Canada
If you have any questions about your order, please feel free to contact us directly at:
By Phone: 1.888.717.4587
By Email: firstname.lastname@example.org